Delivery

 

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time

depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

 

[Covid-19] When will I get my order?

Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:

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Product                   US (Incl. Backups)                Both                   EU (Incl. Backup AU)

All-Over Prints             2-7 Bus. Dys                       2-7 Bus. Dys                        2-7 Bus. Dys

T-Shirts                          2-7 Bus. Dys                      2-7 Bus. Dys                         2-7 Bus. Dys

Long-Sleeves                2-7 Bus. Dys                      2-7 Bus. Dys                          2-7 Bus. Dys

Hoodies                         2-7 Bus. Dys                      2-7 Bus. Dys                          2-7 Bus. Dys

Beanies & Hats            2-7 Bus. Dys                      2-7 Bus. Dys                          2-7 Bus. Dys

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*Bus. Dys = Business Days*

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Where will my order ship from?

We work with an on-demand order fulfillment company, known as PRINTFUL, with facilities worldwide!

 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

 

If the shipping address was correct, and the package wasn't left at the post office or at your[the customer] neighbor’s, get in touch with us at support@chasmicdesist.store with your order number. If you[the customer] did find a mistake in your delivery address,  CHASMIC DESIST will send a replacement order, but only shipping will be at the cost of CHASMIC DESIST.

 

Orders

 

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@chasmicdesist.store.

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you[the customer] quickly, please email us at support@chasmicdesist.store within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries!  Our print-on demand drop shipper covers the costs of reprinting and shipping a replacement order for you[the customer].

 

Our drop shipper may ask for your help before doing that, such as confirming with you[the customer] that the shipping address was correct. Before trying to locate the lost order, you[the customer] should get in touch with their local post office to try and locate it.

 

Keep in mind that if tracking information states an order was delivered, but you[the customer] thinks you haven't received it, our drop shipper won't take responsibility and reship that order. In that case, any replacements would have to be at CHASMIC DESIST’S expense.

 

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by you[the customer]. CHASMIC DESIST will receive notice once the order arrives back to our drop shipper’s facility. CHASMIC DESIST will contact you[the customer] via support@chasmicdesist.store to determine how you would like to proceed and CHASMIC DESIST shall contact our drop-shipper with an updated address if you[the customer] wish to have the product reshipped. New shipping charges will be applied to CHASMIC DESIST for orders that have been unclaimed at customs, returned by you[the customer], or had an incorrect address originally provided.

 

How are returns handled differently when comparing quality concerns or customers changing their minds?

Any returns or problems that occur because of an error on our part will be handled at our drop-shipper’s expense.

 

If you[the customer] would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at CHASMIC DESIST’S expense by placing a new order.

 

If the item is returned to our drop-shipper’s facility, someone from our drop-shipper’s team will contact CHASMIC DESIST regarding the return. We will ship the return back to you[the customer]; however, CHASMIC DESIST will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.

 

What if the recipient's address was wrong?

If the recipient's address was wrong, then CHASMIC DESIST is held responsible. Usually, the package is sent back to the return address. Our drop-shipper’s address is set as the return address; therefore, our drop-shipper shall contact CHASMIC DESIST for an updated address.

 

If the package was not returned to sender, then CHASMIC DESIST would have to process a new order to replace the original.

What happens if a package wasn't delivered to my customer, but the tracking states that it was? If the package was marked as delivered by the carrier, but you[the customer] reports they have yet to receive it, our drop-shipper won't cover the cost of reshipping or refunding the order.

 

There may be cases where the delivery was made, but the package was left in an unexpected location at your[the customer's] address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

 

If you[the customer] is unable to locate the package, CHASMIC DESIST will place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

 

Returns

 

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@chasmicdesist.store!

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@chasmicdesist.store with photos of wrong/damaged items and we’ll sort that out for you.

 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@chasmicdesist.store within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

 

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date. 

 

Return Policy

 

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

 

If the customer[you] should notice an issue on the products or anything else on the order, please submit a problem report.

 

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. Please read the following to know where returns are sent:

 

The return address of CHASMIC DESIST is by default Printful's, and is based on where the package was fulfilled:

• Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

• Packages sent out from our Latvian facility are automatically returned to Lidostas parks, Marupes novads, Latvia LV-2167.

• Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

• Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).

• Packages fulfilled by our partner facility in Japan are returned to: 817-3 Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan.

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Once the return package reaches a facility,  Printful shall notify CHASMIC DESIST via email.  Based on the reason for the return, Printful shall decide what the next steps should be.

 

Wrong Address - If you[the customer] should provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. CHASMIC DESIST will be liable for reshipment costs once Printful has confirmed an updated address with you (if and as applicable).

 

Unclaimed - Shipments that go unclaimed are returned to our facility and CHASMIC DESIST will be liable for the cost of a reshipment to the customer (if and as applicable).

 

CHASMIC DESIST NOR PRINTFUL does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You[the customer] hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

 

Returned by Customer - Before returning any products, please email support@chasmicdesist.store. CHASMIC DESIST does not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. CHASMIC DESIST does accept returns or offer size exchanges to you[the customer] and if you[the customer] does desire a return or size exchange, then CHASMIC DESIST will place a new order at CHASMIC DESIST’S expense for a face mask or a product in another size. If this is abused, CHASMIC DESIST shall permit not any further returns or size exchanges for you[the customer].

 

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

 

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore CHASMIC DESIST reserves rights to refuse returns at its sole discretion.

 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.